Explore the synchronized 4-layer engine connecting customer touchpoints, employee interactions, backstage microservices, and live emotional arcs.
Maps every sequential decision point the user makes, overlaid with a dynamic emotional spline curve calculated from customer sentiment scores and CSAT feedback.
Every direct point of contact: UI dialogs, call center agents, physical branch reps, and self-service mobile interfaces.
Activities performed behind the scenes: risk analysis, supervisor overrides, manual approvals, and synthetic agent handoffs.
The foundational IT infrastructure: core banking mainframes, third-party payment gateways, CRM webhooks, and asynchronous message queues.
Explore our pre-configured retail banking dispute blueprint in the sandbox.