Experience Helix • Predictive Simulation & Customer DNApCXSAT Predictive Intelligence

Option C Demo: Payment Outage & Cohort Fleet

Fleet Health (18 Users):

At-Risk Lifetime Value:$92,600

Critical Cluster8 Affected Users

Checkout Gateway Failure & Queue Bottleneck (Priya Cohort)

Stripe 502 Bad Gateway timeout compounded with junior agent queue delays.

Cluster Avg pCXSAT22.1

Moderate Cluster4 Affected Users

Order Confirmation API Latency Spike

Confirmation webhooks experiencing 820ms response latency.

Cluster Avg pCXSAT66

Active Customer Roster (18)

Click customer to focus

Priya S.Priya Spotlight

3. Checkout & Payment • VIP Loyalist (Prior: 84)

Marcus T.

3. Checkout & Payment • Standard Customer (Prior: 78)

Elena R.

3. Checkout & Payment • VIP Loyalist (Prior: 88)

David K.

3. Checkout & Payment • First-Time User (Prior: 75)

Sophia W.

3. Checkout & Payment • Standard Customer (Prior: 80)

Liam J.

3. Checkout & Payment • At-Risk Customer (Prior: 68)

Aisha N.

3. Checkout & Payment • VIP Loyalist (Prior: 86)

Lucas B.

3. Checkout & Payment • Standard Customer (Prior: 77)

Chloe M.

4. Order Confirmation • Standard Customer (Prior: 80)

Alexander H.

4. Order Confirmation • First-Time User (Prior: 76)

Emma D.

4. Order Confirmation • VIP Loyalist (Prior: 85)

Noah V.

4. Order Confirmation • Standard Customer (Prior: 79)

Oliver F.

1. Discover & Search • First-Time User (Prior: 82)

Mia C.

1. Discover & Search • Standard Customer (Prior: 85)

Ethan P.

2. Select Plan / Item • VIP Loyalist (Prior: 90)

Ava K.

2. Select Plan / Item • Standard Customer (Prior: 84)

Benjamin S.

5. Service Activation • VIP Loyalist (Prior: 88)

Isabella G.

5. Service Activation • First-Time User (Prior: 81)

Focused Session AnalysisCUST-1042

Priya S. (VIP Loyalist)

Currently at: 3. Checkout & Payment

Live pCXSAT Score

26/ 100

Multi-Root Cause Decomposition (pCXSAT Equation)

σ(z) Activation Model

Baseline Prior (α₀)Base

+84 pts

Primary System (Sᵢ)W_sys

-32.5 pts

Queue Friction (Oᵢ)W_ops

-26.6 pts

Agent Credit (Rᵢ)W_res

+-3.5 pts

Compounding (O×S)W_int

-54.5 pts

Temporal Memoryλ=0.5

+4.2 pts

Playbook RecoveryLift

+0 pts

Raw Linear zSigmoid

-29 ➔ 26

Active Friction for Priya S.:

Stripe Gateway 502 Outage • High Hold Time (7m) • Non-Linear Compounding Risk

Executive Intervention Playbook (Fix Priya S.'s Session)

Real-Time Trigger

Journey Topology & GNN Layer Blueprint

Visualize the 5-node heterogeneous graph topology or configure operational parameters across journey steps.

Step 1

Hold/Queue Time0s

System Latency110ms

Step 2

Hold/Queue Time0s

System Latency140ms

Step 3

Hold/Queue Time420s

System Latency820ms

Step 4

Hold/Queue Time60s

System Latency220ms

Step 5

Hold/Queue Time10s

System Latency130ms